Digital
Insight
Strategy.

We exist to help companies like yours deliver excellence in the Customer Experience, right across the organisation; from marketing, operations to customer service. With a strategy-first approach we ensure you can reach your audiences and delight your customers.

Expertise

Insight

Ensure that all stakeholders have a common vision of the audiences, challenges and goals of your business, and uncover opportunities for further efficiency, organisational agility and growth.

Strategy

Maximise business potency and connect the dots to develop a cohesive, digitally-mature strategy that is fully aligned with your business objectives. Adopt a devolved, iterative and dynamic approach to implementation.

Technology

It is crucial and, at the same time, difficult for organisations to identify the right technology platforms. We help define, architect & deliver the right solutions that integrate fully into your business.

Experience

Understand and respond to your audience through data acquisition, interpretation and context-aware personalisation, optimising your customer interactions by adopting intelligent CX and UX. Put the customer truly at the core.

RESEARCH & ANALYSIS

INSIGHT WORKSHOPS

CHANGE ROADMAP

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CAPABILITY AUDIT

AUDIENCE RESEARCH

STRATEGY BUILDING

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TECHNOLOGY AUDIT

ARCHITECTURE & PLANNING

IMPLEMENTATION SERVICES

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CUSTOMER ANALYTICS

EXPERIENCE DESIGN

PERSONALISE, AT SCALE

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Asking the right questions

Businesses of all sizes and sectors desperately seek experts who know how to devise integrated strategies for the digital era. Moreover, companies not only need answers, but need help in asking the right questions. Discover how Rika answers these challenges by delivering strategy-first insight and customer experience excellence.

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A partner you can trust.

"Rika consultants possess a rare combination of knowledge about the latest trends in Customer Experience optimisation, the technical ability to execute on them and the experience to do so effectively."

Ivailo Ivanov, Senior Product Manager at Progress

Experience

We are a team of digital experts with global experience, having worked with some of the world's most respected Consumer Goods, Financial Services, Hospitality, Public Sector, Retail and Healthcare companies.