Effective Date: April 23, 2018
Privacy Policy
ABOUT RIKA
Rika Digital is a trading name for JK Digital Consulting Limited. Our office is located at Studio 62, Ocean Village Innovation Centre, Ocean Village, Southampton, SO14 3JZ, UK. Our company registration number is 9980411. Our VAT registration number is 250 1028 61.
INFORMATION WE COLLECT
If you provide us with your data (by either filling in an enquiry form, using our customer service assistant or by downloading a document on our website) and give us permission, we will use your information to maintain e-mail, telephone or offline contact with you. Our systems will store; the full name you have provided, the job title you have provided, the business email address you have provided, the business name you have provided, the telephone numbers you have provided.
If you have contacted us regarding employment opportunities (by either emailing us, filling in an enquiry form, using our customer service assistant or by downloading a document on our website), we will use your information to maintain e-mail, telephone or offline contact with you. Our systems will store; the full name you have provided, the email address you have provided, the telephone numbers you have provided, the postal address you have provided.
We also collect anonymised session data to improve user experience and customer service by utilising 'cookies'.
LAWFUL BASIS
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time (see 'WHAT CHOICES DO I HAVE...' below).
(b) We have a legitimate interest.
HOW WE USE YOUR DATA
We use the information that you have given us in order to respond to any enquiries you may have made or to contact you about relevant services we provide that may be applicable to your business.
We do not routinely provide your personal information to third parties. However we may provide information you have given us to certain third parties, such as our events organisers, so they may contact you on our behalf. Contact will be made only on our express authority.
WHAT CHOICES DO I HAVE ABOUT HOW MY DATA IS USED?
You may opt out of receiving information from us and withdraw any consent to communications by contacting us by e-mail, telephone or post. To exercise your choices, indicate your wishes unsubscribe using the link in our emails, call +44 (0)23 8038 1673, or email us at
You may request a copy of the information held about you by; emailing us at
WHERE DO WE STORE & PROCESS DATA?
Your personal information will be stored on systems owned or operated by Rika or those of our specific suppliers and will only be stored in the UK, the European Economic Area (EEA), or a country considered to provide adequate data protection by the EU.
We process data at our registered offices and (under contract) at the sites of data processors and third parties appointed by us. Some of these processors may be outside the EEA. Your information is kept in secure online environments; either in our Hubspot CRM (whose servers are GDPR compliant. See more information here.) or in our Google communication and collaboration tools (using Google Cloud services. See more information here.)
We do not store your personal information at our offices or on hard drives in our computers or devices.
We apply UK data protection law to our processing.
RETENTION
We will retain your personal information in accordance with legal and regulatory requirements. In the case of project or contract related information, we must retain your information for 7 years after the end of the contract.
For general business contacts we will only retain your information while we are actively engaged with you. Where we have had no interaction with you for a period of 3 years we will delete your data.
HOW DO WE KEEP DATA SECURE?
We take all appropriate steps to maintain your information in a secure, cloud-based environment and prevent any unauthorised access or use. Our processors are bound by contract to do the same.
HOW DO WE USE COOKIES?
Cookies are small text files that are placed on your computer, with your permission, in order to let websites do several important things, including selected preferences and which pages you have visited.
Rika uses the following categories of cookies:
1. Strictly necessary cookies: These do not require consent and are vital to make the website work properly. This category of cookie may include those which allow online shopping baskets to function.
2. Performance cookies: These cookies generally help the website operator fix bugs or glitches on the website. They may also provide analytics on which web pages are popular, allowing the website operator to improve the quality of the user’s experience.
3. Functionality cookies: These may include settings like “remember me” buttons, language settings, text size and anything that remembers the particular settings chosen by the user. These cookies can be persistent or session cookies, which generally have a longer lifespan than other cookies.
To improve our service, we use the following analytical and customer service tools, which use cookies to collect data:
- Google Analytics
- Hotjar
- HubSpot
- LinkedIn Analytics
HOW TO CONTROL COOKIES
When you first visit this website we ask for your consent to use cookies. You can choose not to accept cookies but please be aware that services you request may not be available. If you delete your cookies or clear your cache, you may be asked to give your consent again. This is because a cookie is usually used to remember the choice you made the first time.
If you wish to revoke your consent to the use of cookies on this website you can either delete the cookies in your browser’s memory or clear your cache.
If you wish to prevent cookies being set before you visit this website, or most other websites, you can set your browser to block cookies. Most browsers allow you to do this in their settings.
If you would like to know more about cookies, please visit the ICO website.
WHAT HAPPENS WHEN I FOLLOW LINKS ON THE SITE?
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.
WHAT HAPPENS WHEN THIS POLICY CHANGES?
Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you and you will be able to choose whether you agree to the new use.
YOUR DATA PROTECTION RIGHTS
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
HOW YOU CAN REACH US
Tel +44 (0)23 8038 1673
Email
HOW TO COMPLAIN
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113