Analyse, understand and optimise customer interactions

Customer Experience

It's critical to understand your audience on their path to becoming your customer. Who are they? Where are they? What device they are using? What is their likely mindset and intent? In any given moment.

We'll help you see and understand your audience's behaviours. so you can react quickly, closing the gap between customer expectations and their actual experience of your brand.

How it works

KNOW YOUR CUSTOMER
Gather and analyse interaction data across digital and physical channels to find, understand, win, grow, nurture and retain your audience.
EXPERIENCE DESIGN
Design and implement effective and efficient customer experiences tailored to your audience segments and consistent across platforms and touchpoints.
PERSONALISE, AT SCALE
Deliver timely and tailored content, products and services to each and every customer wherever and however they are interacting with your brand.

Outcomes

Gain an in-depth understanding of your target audience's behaviours, highlighting any struggles they encounter when interacting with your brand, across channels.

This understanding allows you to design and implement personalised, context-aware and consistently-excellent customer experiences, delivering brand loyalty, improving conversion rates and narrowing the gap between your customer's expectations their and real-word experiences of your brand.

Evidencing Success

  • Customer Self-Service

    Leading Financial Services Provider

    Customer experience analysis and strategy for a dedicated cognitive customer assistance platform.

  • De'Longhi Bean to Cup Coffee Machines

    Putting the customer at the heart of everything

    De'Longhi
    Audience research and studies and implementation of ongoing customer temperature checks
  • Better serving the business community

    Swindon & Wiltshire LEP

    Driving insights and improving data collection and analysis capabilities.


    Asking the right questions

    Businesses of all sizes and sectors desperately seek experts who know how to devise integrated strategies for the digital era. Moreover, companies not only need answers, but need help in asking the right questions. Discover how Rika answers these challenges by delivering deep insight, strategy and customer experience excellence with our team of highly experienced digital professionals.

    CUSTOMER EXPERIENCE

    Analyse, understand and optimise customer interactions.

    More expertise

    Insight

    Break silos, generate ideas and see the road ahead

    Strategy

    Align initiatives and develop a common vision of success

    Technology

    Make the right choices and avoid expensive mistakes

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    Rika Digital
    Owen Group partner

    Rika is a trading name of JK Digital Consulting Limited,
    registered in England & Wales No 9980411, VAT Registration No 250 1028 61